Privacy Policy

1. Information We Collect

We collect personal information necessary to provide our air conditioning sales, servicing, and installation services. This information falls into three categories:

• Identity and Contact Data: Includes your full name, email address, telephone number, and communication preferences, collected when you request a quote or book a service.
• Service Data: The physical address where installation or servicing is to occur, details of the AC unit (make, model, serial number), service history, and notes from technician visits.
• Financial Data: Transaction details related to payments for sales and services. We do not store full credit card numbers; payment processing is handled by secure third-party processors.
• Technical Data: Includes your IP address, browser type, and general location information when you visit our website, collected via cookies and analytics.

2. How We Use Your Data

Your data is used specifically for the efficient and effective delivery of our core services:

3. Sharing Your Information

Acecooling will not sell your personal data. We only share information with third parties when absolutely necessary to deliver the services you requested:

• Manufacturers and Suppliers: Sharing necessary service data (e.g., your address, unit serial number) to process product warranties or arrange direct equipment delivery.
• Payment Processors: Sharing financial data with secure, PCI-compliant services to facilitate transaction processing.
• Legal Obligations: When required by law, subpoena, or governmental request.

4. Data Security

We implement a range of technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, and alteration. This includes using encrypted communication channels for sensitive data transmission and restricting internal access to personal information only to employees who require it for their job function.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request **access** to the personal data we hold about you.
• Request **correction** of incomplete or inaccurate data.
• Request the **erasure** of your personal data when there is no legitimate reason for us to continue processing it.
• **Withdraw consent** where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below.